Competition: Nest: TTF and Quality of Service

Failure: XOR line on the display (hardware);
Time To Failure: 80 days;
Time on the phone to support: 21 minute 17 seconds;
Result: RMA and new device shipped overnight.

SheevaPlug Update

Here's the timeline of events, for those that are thinking of getting the device:

• December 17th - ordered the device;
• January 14th - sent a polite request for status;
• January 15th - they said they shipped it;
• January 19th - they shipped it;
• Jan 21th - it arrived.

Granted, there was a Christmas rush in between, but I guess this is what you realistically have to plan for, give or take.